FAQ
Orders
How long will it take for my order to arrive?
Orders are typically processed within 2-3 business days, although some orders may ship sooner.
Business days exclude weekends and postal holidays. If a scheduled shipping day falls on a postal holiday, orders will ship on the next available business day.
Once your order ships, you'll receive a shipping confirmation email with tracking information.
How do I cancel or change my order?
Because I begin processing orders quickly, cancellations or changes cannot be made once an order has been placed. Please review your order carefully before checkout.
Can I make changes to my order after it’s been placed?
Unfortunately, changes can’t be made after your order is submitted. If you entered an incorrect address, please email hello@abeillebliss.com as soon as possible and I’ll do my best to help if your order hasn’t yet shipped.
Can I send an order as a gift?
Yes. Simply enter the recipient’s address at checkout. You may include a gift message in the order notes and I’ll make sure it’s packaged beautifully and without pricing details.
Do you accept returns?
Because each candle is hand poured to order, all sales are final. However, if your item arrives damaged or incorrect, please contact me within 7 days of delivery, and I’ll be happy to help with a replacement or resolution.
Do you offer wholesale or bulk orders?
Wholesale inquiries are accepted on a limited basis. All wholesale orders are prepaid. To inquire, please email hello@abeillebliss.com.
How do I check the status of my order?
Once your order ships, you’ll receive a tracking email with delivery updates. Tracking may take up to 24–48 hours to display activity.
What do I do if my items arrive damaged or incorrect?
Please email hello@abeillebliss.com within 7 days of delivery and include your order number and photos (if applicable). I’ll take care of it promptly.
Shipping + Local Delivery
Do you offer local pickup or delivery?
At this time, I don’t offer local pickup or local delivery. Orders placed through the website are shipped directly to you.
Do you ship internationally?
Not yet, but I’m working on it. International shipping is planned for the future as I make sure I can offer a smooth and reliable experience for customers outside the U.S.
Where are you located?
My studio is in Newport News, Virginia, where every candle is handpoured and packaged with care.
What happens if my package is returned to you?
If a package is returned due to an incorrect or incomplete address, I’ll contact you to arrange reshipment. Additional shipping charges may apply.