FAQ
Orders
Orders are processed within 1–3 business days. Shipping times will vary depending on your location and the carrier’s delivery schedule.
Please note that business days do not include weekends or holidays. Once your order has shipped, you will receive tracking information by email.
If you would like to cancel your order before it has been fulfilled, please send your request by email at hello@abeillebliss.com. Once your order is canceled, a refund will be issued. Unfortunately, once your order has been processed, it cannot be changed or canceled.
An order may be canceled due to errors in processing payment information, items not available, cannot ship to the address provided or by customer's request. You will receive an email with the cancellation reason. If you have any questions about the canceled order, please send a message via chat or email.
All candle sales are final. Returns and/or exchanges are not accepted.
You may check the status of your order by logging into your account. Your most recent orders and tracking number (once orders are shipped) will be available to review.
You may also check the status by clicking on the order status link that was emailed to you when you placed your order.
Please inspect your order and email clear photos within 14 days of delivery at hello@abeillebliss.com if the item is defective, damaged or if you receive the wrong items so that I can evaluate the issue and make it right.
Shipping
I currently only ship within the United States.
Each candle is made, packed, and shipped with care from my candle studio in Virginia.
Products
Yes. Candles are made in small batches with attention to detail and intention behind every step.
My candles are handcrafted with coconut and soy wax, phthalate free fragrance oils and untreated wooden wicks.
My candles burn for approximately 80 hours with proper candle care.
If you can't find what you are looking for, please email your request at hello@abeillebliss.com or fill out the contact form below.